Assistance platform (CCL, Insurance, UK)
The assistance platform ensures the management of the breakdown assistance service for Opteven’s customers. Open 24 hours a day, 7 days a week, it offers a quality service ensuring good call management, the organizing and monitoring of services related to automobile, housing and health claims.
Our 108 assistance coordinators, must be bilingual in English, and cover all 21 languages to deal with every situation, including calls ranging from foreign customers on the move in France to a French person insured for a trip around the world. It is this diversity and this international assistance expertise that allows us to offer support to our customers in line with Opteven’s high standards.
The Technical Platform
The technical platform is responsible for the management of mechanical failures and mechanical maintenance for which Opteven is a guarantor. Our technicians checking rights for a claim, the cost of repair work and support solutions for each request. The platform covers many countries: France, Sweden, Italy or even Spain. Of course, each technician masters their respective language perfectly to communicate efficiently with each country.
Vehicles Beyond Economic Repair (B.E.R)
The B.E.R vehicles department manages files for irreparably damaged vehicles following an accident, a natural disaster or theft in France or abroad. It helps the insured person obtain the maximum amount from their vehicle or “wreck” from car wreckage specialists approved by their insurance company. This new service, set up at the request of insurance companies, helps the insured client make savings on all the administrative management concerning the wreckage and management of partners.
Customer service department
The customer service department deals with questions from customers about a mechanical breakdown warranty, maintenance or support contract. Whether concerning a refund or an information request, the customer service department aims to provide a reasonable reply promptly and with a high quality service.
- This service runs from Monday to Friday from 8:30 to 18:00, by phone or by email.
The Network department is responsible for assistance in the setting up of partnerships with service providers in the automotive, housing and medical fields. It supplies information to these network providers throughout the year and also ensures the integration of other customer networks.