Opteven has made quality of service and operational excellence the foundations of its development. To the point of making it the signature of its brand: “Quality has a new name”.
This quality is measured and verified. Compliance with key indicators is monitored by our teams: telephone response time, speed of implementation of a back-up solution, time taken for breakdown services to arrive etc.
These indicators have several roles: they encourage us to constantly improve the quality of our services and they also commit us to our partners.
The satisfaction of customers who have benefited from our operational services is measured regularly throughout the year: end customers but also automotive partners, networks with which we work and key account partners are surveyed regularly.
For more than twenty years, Opteven’s development has been based on a quality of service and expertise recognised in the automotive market.
Innovation through the technologies and tools made available to our customers, the competence of our management platform technicians and our ability to design tailor-made offers combining maintenance, mechanical breakdown and assistance, contribute to the achievement of this quality of service.
We build our partnerships on permanent exchanges at all stages of the life cycle of our offers, covering design, production start-up and performance analysis.
Opteven is also the assurance of a commercial relationship based on ethics, transparency, daily support for our customers and the sharing of our skills. An efficient internal organisation and a permanent obsession for the best contribute to the respect of our commitments towards our partners.
Working with Opteven means making sure you have the quality advantage on your side.
