Home › Our commitments › Our commitment to quality Our commitment to quality Quality is what we do best Opteven has always been a customer-oriented company, thanks to its Anglo-Saxon roots, culture and a legacy of customer care. Our ongoing quest for excellence can be seen through the following commitments: 90% of calls for assistance are answered in less than 15 seconds The abandoned call rate on the breakdown assistance platform is lower than 1% The breakdown services that we send out arrive in less than an hour in 90% of all cases Our warranty management platform handles more than 80% of requests in less than 15 minutes Opteven has made quality its priority and has even incorporated it into its signature: “Now quality has a name.” Our strong and engaging corporate values resulted in a customer satisfaction rate of over 90% in 2017. Our measurement of quality extends to our partners, service providers and suppliers with whom Opteven sets shared quality commitments. In 2018, Opteven was awarded the highest “CSR Committed” label at the “Exemplary” level. Opteven has been ISO 9001 certified for more than 15 years.