As far as the tools that we use, we have also set the bar very high, for our teams but also for our customers and their beneficiaries. As we strive for excellence, we have developed specific in-house tools to meet our needs but also those of our customers, Carflex for warranties, maintenance and automotive services, Nova for our breakdown and emergency assistance.
Tools for our teams
Carflex helps us manage automotive service contracts. It is used by our operational and support teams, from underwriting to claims processing.
Nova manages support contracts. We use it at our call centre along with our in-house designed tools for our service providers, NOMAD for breakdown assistance and Resacar for replacement vehicles.
Our guaranteed extranet
Aimed at automotive professionals, Carflex enables us to manage contracts and cover.
Multilingual and multi-currency, it allows you to manage warranty and maintenance contracts in any country. Carflex is available as a white label.
Carflex can be used for the underwriting of car, motorcycle and motorhome contracts using market benchmarks to facilitate the recording and management of vehicles. Subscription confirmations are sent by email and text message.
For warranty and maintenance, Carflex has a stand-alone instant decision function for the most common requests.
Carflex assists our partners to manage their business through volume statistics per point of sale or per dealer, by frequency of cases handled or types of breakdown.
Our extranet assistance
Nova enables us to share information about our assistance files with our clients, how well our breakdown assistance platform deals with calls as well as transferring accounting information. The information is logged on the extranet and can be downloaded. The “push mail” informs us about claims and/or the provision of a replacement vehicle in the event of a breakdown and accident.
Tools for beneficiaries: our mobile apps
Available on Android and iPhone, our mobile apps provide the end customer with key information about their contracts but also what to do in the event of a disaster and direct access to our assistance platforms in the event of an accident. Developed under the Opteven brand but also as a white label, they are an additional asset to convince the final buyer.
For breakdown assistance, geolocation improves our customer experience. Customers are geolocated when they contact our breakdown assistance. They can see when the breakdown truck is on its way with their smartphone and they can also see how their file is being processed.