Opteven has made quality service and operational excellence the fundamental elements of the company’s development. So much so that these notions are the signature of our brand: «Now quality has a name»
This quality is measured and regularly checked by the implementation of key indicators respected by our teams: rapid pick up time to answer calls, to put into place a solution, arrival time of our breakdown agents etc.
These indicators have several roles: they encourage us to permanently improve the quality of our services. They also help us meet our commitments with our partners.
Client satisfaction of those having benefitted from one of our operational services is measured regularly throughout the year: the end user but also our automobile partners, networks with whom we work and key account partners are all regularly interviewed to get their valuable feedback.