At Opteven, we understand that the quality of the services depends on the quality of the teams and their training.
Our support team has 108 people during off-peak hours and more than 200 in the summer: staff numbers are doubled to ensure that delays on the phone do not exceed 15 seconds, even at the busiest periods.
These teams take turns and are operational 24/7 in French and in English. In total, there are no fewer than 18 languages which are spoken on our platform by 21 different nationalities!
Concerning the tools, we put the bar very high for our teams, but also for our clients and their beneficiaries. And to strive towards excellence, we develop in-house tools for our customers as well as our own needs.
GPS tracking, along with with telephony, automatic assignment, our tools are designed to facilitate the relationship with beneficiaries to use our assistance services effectively.
Our extranet support allows our customers to track records but also to exchange with our operational teams.
Mobile applications for beneficiaries to know when the breakdown officer will arrive, contact support and know the benefits that they can receive.