As a supplier of assistance in general, and thanks to our experience in the automobile market, we naturally provide roadside assistance. We dealt with 155,000 breakdown assistance files in 2015, from on-the-spot repair to the repatriation of vehicles, even abroad.
Breakdown, accident, theft or attempted theft, if you have a puncture or run out of fuel… whatever happens, we are here to get you on the road again and to put into place contracted services in the best possible timeframe with a high quality of service:
Breakdown/ towing of the policy holder’s vehicle: our network of 1,200 assistants work with GPS tracking and Nomad systems, currently being tested, that will shorten the time that it takes to assist someone in the event of a breakdown.
Continuing your journey, thanks to a replacement car, transport by taxi, train or plane and accommodation. Here too, our network includes more than 1,500 taxi companies and all the short term rental companies help save precious time when something goes wrong.
Off the Road Vehicle tracking (putting you in touch with certified networks, informing you of the exact problem with your vehicle, getting back to you about the repair work.) Our services include the repatriation of vehicles, the intervention of the expert who officially records the damage and the sending of spare parts.
Keeping you mobile during the repair work, providing you with a replacement vehicle and arranging an extension on this temporary solution if required.
Our contracts are for private individuals or professionals, light commercial vehicles, trucks, agricultural machines, camping cars, caravans and motorbikes and three-wheelers. Their geographical coverage corresponds to your insurance green card.
And because mobility changes, our guarantees can be adapted and take into account new uses such as car sharing and new key players in the mobility market.