Opteven has been developing its business in the assistance sector for over 30 years. Our clients are insurers, credit companies, brokers, manufacturers, long or short duration rental companies and, of course, our former mother company, the British RAC.
Our positioning strategy in the area of assistance is that of a premium challenger: less visible than the national leaders, we differ by a quality of service that is superior to market standards. This quality is regularly measured by our clients.
We base our assistance on profoundly human values: empathy, active listening, responsiveness and support are the keywords of our assistance department : because a person in difficulty, whether by the roadside or at home, must be helped as quickly as possible and in the best possible way. It is this conviction, which we share with our clients, that drives us to improve our services and to propose new products for assistance that are adapted to the needs of modern life.
And because our clients’ needs change, our assistance solutions evolve too, to be there when they need us most.