FAQ

No problem, we will update your banking or postal information for you and the change is immediate. To do this, please send us, by post or email, your policy number and your new address or your new bank account details!

In the event of a mechanical breakdown in France, you must :
Contact a professional repairer, preferably the garage that sold you the vehicle or a distributor of the make of the vehicle. After examination of the vehicle and a diagnosis of the breakdown, the repairer will contact the management service:

• by phone | 04 72 43 66 07
  by email | servicetechnique@opteven.com
  on the website | www.opteven.com

In the event of mechanical breakdown abroad, you must :
Contact the service on+ 33 4 72 43 66 07, who will assign an incident number that must appear on the invoices and then leave the vehicle with the repair service, preferably with the nearest manufacturer’s authorised workshop. Once completed and invoiced, and on presentation of the original copy of the paid invoice, the repairs will be settled in compliance with the general conditions of the insurance policy, according to the parts and labour scale applicable in France.

• phone number | +33 0 72 43 66 07

Vous pouvez contacter l’assistance 24h/24 et 7j/7 :

• pour la France : 04 72 43 52 67,
• depuis l’étranger : + 33 4 72 43 52 67

It sometimes takes a while for your card to arrive. If all the conditions have been met, this does not prevent your contract from being active and registered with us.

In the event of a breakdown or during maintenance, your name, vehicle registration number or your policy number are sufficient for us to find you in our client database.

If your right to cancel is set out in our policy terms, just send your request by post to:

• Opteven Customer Service Department
  35-37 rue Louis Guérin,
  69100 VILLEURBANNE
• or by email: relationclient@opteven.com.

Indeed, some policies remain active for the benefit of the new buyer.

See the terms and conditions of your policy to know whether your contract offers this possibility.

If this is the case, you must send us the change of ownership form that you can find in your insurance booklet,  along with a photocopy of the certificate of transfer or sales invoice by post to the Opteven Customer Service Department :

• Opteven Customer Service Department
  35-37 rue Louis Guérin,
  69100 VILLEURBANNE
• or by email: relationclient@opteven.com.

Some policies are reserved for vehicles used for private, non-professional purposes.

In this case, the Subscriber undertakes to provide Opteven with the copy of the specific conditions of their Vehicle Liability Insurance policy in the case of a request for the verification of the use of the vehicle.

Depending on the age or mileage of your vehicle, certain policies may be renewed.

If renewal is possible, we will send you an offer directly by post, approximately one month before the end of your contract.